Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your Unlimited subscription for any reason, you can request a full refund within 30 days of your order date, including for a simple change of mind.

Refunds are issued to the original payment method. Once a refund is issued, your Unlimited access ends and your account returns to the Free plan, where prompts over the Free character limit remain viewable but can no longer be saved.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or email us at support@fluentprompter.com and we will help you arrange it.

Requests are normally reviewed within a few business days. Once approved, it can take several additional days for the funds to appear on your statement, depending on your bank or card issuer.

Cancelling your subscription

You can cancel your subscription at any time from My Billing in My Settings. Cancelling stops future renewals and you keep Unlimited access through the end of the billing period you have already paid for. Cancelling on its own is not a refund request — if you want your money back, use the process above.

Renewals and billing questions

Refund requests outside the 30-day window, including for renewal charges, are considered on a case-by-case basis. Paddle also applies its own refund policy to all orders. For any billing question, contact us at support@fluentprompter.com.