Your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.
1. Information We Collect
We collect only what we need to run our business and serve you:
- Account information: your email address and password when you create an account.
- Purchase information: details needed to process your order. Your payment is handled by our secure payment provider — we don't see or store your full card details.
- Communications: if you email us or use our contact form, we keep your message and contact details so we can respond.
- Basic usage data: like most websites, we may collect general technical information (such as browser type or pages visited) to help our site work well.
2. How We Use Your Information
We use your information to:
- Give you access to the products you purchased
- Create and manage your account
- Send you important information about your purchase
- Respond to your questions and provide support
- Improve our website and products
3. How We Protect Your Information
We use trusted, industry-standard services and secure connections to protect your data. While no system is ever 100% secure, we take reasonable steps to keep your information safe.
4. Sharing Your Information
We do not sell your personal information. We only share it with trusted service providers who help us run our business — such as our payment processor and email service — and only as needed to serve you. We may also share information if required by law.
5. Your Choices and Rights
You can:
- Access and update your account information anytime by logging in
- Delete your account and associated data from your account settings
- Contact us at support@fluentprompter.com with any privacy questions or requests
Depending on where you live, you may have additional rights over your data (such as under GDPR or CCPA). We're happy to honor those — just reach out.
6. Cookies
We use cookies to help our website function. For details, see our Cookie Policy.
7. Children's Privacy
Our products are intended for adults. We don't knowingly collect information from children under 13 (or the minimum age in your country). If you believe a child has provided us information, contact us and we'll remove it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We'll update the "Last updated" date when we do.
9. Contact
Questions about your privacy? Email us at support@fluentprompter.com.